200 Help Desk Support Criteria for Multi-purpose Projects

What is involved in Help Desk Support

Find out what the related areas are that Help Desk Support connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Help Desk Support thinking-frame.

How far is your company on its Help Desk Support journey?

Take this short survey to gauge your organization’s progress toward Help Desk Support leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Help Desk Support related domains to cover and 200 essential critical questions to check off in that domain.

The following domains are covered:

Help Desk Support, Help desk, Application software, Automatic call distributor, Call board, Call center, Call centre, Comparison of help desk issue tracking software, Comparison of issue-tracking systems, Comparison shopping website, Computer configuration, Computer network, Computer peripheral, Computer security, Customer service, Desktop computer, Digital distribution, End user, Enterprise software, Erlang unit, Fax machines, Flower delivery, Help desk software, Information technology, Issue tracking system, Knowledge base, Mobile commerce, Mobile payment, Mobile ticketing, Online advertising, Online auction, Online banking, Online chat, Online food ordering, Online grocer, Online pharmacy, Online trading community, Online wallet, Personal digital assistant, Point of contact, Private branch exchange, Queue area, Remote Assistance Software, Social commerce, Software bug, Streaming media, Support automation, Technical support, Travel website:

Help Desk Support Critical Criteria:

Group Help Desk Support leadership and report on the economics of relationships managing Help Desk Support and constraints.

– Have you identified your Help Desk Support key performance indicators?

– What are the barriers to increased Help Desk Support production?

– Is there any existing Help Desk Support governance structure?

Help desk Critical Criteria:

Gauge Help desk engagements and do something to it.

– The offeror will describe its service levels for fixes, help desk, etc.  will it reduce its fees if the service levels are not met?

– Expose its policy engine via web services for use by third-party systems (e.g. provisioning, help desk solutions)?

– Complement identity management and help desk solutions with closedloop import and export?

– What features of the current help desk service management tool are being used?

– How has the current help desk service management tool been customized?

– Do we know the number of password problem help desk calls per month?

– What is the current help desk service management tool and version?

– How do we Improve Help Desk Support service perception, and satisfaction?

– Help desk password resets easily measured (specific number?

– How will the offeror provide support through the help desk?

– Number of password problem help desk calls per month?

– How does the help desk authenticate callers?

– Who needs to know about Help Desk Support ?

– What will drive Help Desk Support change?

Application software Critical Criteria:

Give examples of Application software quality and work towards be a leading Application software expert.

– How do you manage the new access devices using their own new application software?

– Are we making progress? and are we making progress as Help Desk Support leaders?

– Who are the people involved in developing and implementing Help Desk Support?

– Is the process effectively supported by the legacy application software?

– What are the usability implications of Help Desk Support actions?

Automatic call distributor Critical Criteria:

Ventilate your thoughts about Automatic call distributor strategies and look at the big picture.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Help Desk Support. How do we gain traction?

– Why is it important to have senior management support for a Help Desk Support project?

– What new services of functionality will be implemented next with Help Desk Support ?

Call board Critical Criteria:

Do a round table on Call board decisions and inform on and uncover unspoken needs and breakthrough Call board results.

– Who will provide the final approval of Help Desk Support deliverables?

– What are internal and external Help Desk Support relations?

Call center Critical Criteria:

Investigate Call center outcomes and give examples utilizing a core of simple Call center skills.

– Where do ideas that reach policy makers and planners as proposals for Help Desk Support strengthening and reform actually originate?

– What proportion of Customer Service calls chats could present day AI technology resolve without assistance in principle?

– What is the average supervisor to Customer Service representative ratio for a fixed route call center?

– What is the best virtual hosted PBX platform to use for our phone Customer Service team?

– What are good examples of us utilizing SMS as a Customer Service mechanism?

– Have you integrated your call center telephony to your crm application?

– What are the issues of scaling Twitter for Customer Service?

– What are the pros and cons of outsourcing Customer Service?

– How do companies apply social media to Customer Service?

– Is social media the solution to bad Customer Service?

– Is Twitter an effective Customer Service tool?

– How do we maintain Help Desk Supports Integrity?

Call centre Critical Criteria:

Examine Call centre governance and describe the risks of Call centre sustainability.

– Who will be responsible for making the decisions to include or exclude requested changes once Help Desk Support is underway?

– What vendors make products that address the Help Desk Support needs?

– What are our Help Desk Support Processes?

Comparison of help desk issue tracking software Critical Criteria:

Consider Comparison of help desk issue tracking software failures and define what our big hairy audacious Comparison of help desk issue tracking software goal is.

– Are there any easy-to-implement alternatives to Help Desk Support? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

– Is maximizing Help Desk Support protection the same as minimizing Help Desk Support loss?

– What are current Help Desk Support Paradigms?

Comparison of issue-tracking systems Critical Criteria:

Collaborate on Comparison of issue-tracking systems governance and oversee implementation of Comparison of issue-tracking systems.

– For your Help Desk Support project, identify and describe the business environment. is there more than one layer to the business environment?

– What prevents me from making the changes I know will make me a more effective Help Desk Support leader?

– Do we all define Help Desk Support in the same way?

Comparison shopping website Critical Criteria:

Accumulate Comparison shopping website visions and finalize specific methods for Comparison shopping website acceptance.

– Is Supporting Help Desk Support documentation required?

– Are there Help Desk Support Models?

– How to Secure Help Desk Support?

Computer configuration Critical Criteria:

Reconstruct Computer configuration outcomes and customize techniques for implementing Computer configuration controls.

– What are the short and long-term Help Desk Support goals?

– How can we improve Help Desk Support?

Computer network Critical Criteria:

Analyze Computer network tactics and look at the big picture.

– What is the total cost related to deploying Help Desk Support, including any consulting or professional services?

– Is the illegal entry into a private computer network a crime in your country?

– What are the record-keeping requirements of Help Desk Support activities?

Computer peripheral Critical Criteria:

Be clear about Computer peripheral projects and oversee Computer peripheral requirements.

– What sources do you use to gather information for a Help Desk Support study?

– Which individuals, teams or departments will be involved in Help Desk Support?

– Do we have past Help Desk Support Successes?

Computer security Critical Criteria:

Air ideas re Computer security quality and probe the present value of growth of Computer security.

– Does your company provide end-user training to all employees on Cybersecurity, either as part of general staff training or specifically on the topic of computer security and company policy?

– Will the selection of a particular product limit the future choices of other computer security or operational modifications and improvements?

– Do Help Desk Support rules make a reasonable demand on a users capabilities?

Customer service Critical Criteria:

Be responsible for Customer service leadership and stake your claim.

– Do we Phrase questions simply and avoid the use of closed-ended questions that require a yes or no? do we Watch our customers nonverbal responses in order to gauge his or her reactions to our questions? Some cultures believe that questioning someone is intrusive and therefore avoid it. This is especially true if the questions involve personal information eg How is your family?

– What external or societal factors are often used to group people together and affect the way members of a group are seen or perceived?

– Why would potential clients outsource their business to us if they can perform the same level of Customer Service in house?

– When you contact a Customer Service center by phone, what is the maximum amount of time you are willing to wait on hold?

– Do we know what percentage of customers are likely to spend more if the Customer Service rep is helpful?

– Where do you send a call, e-mail, or correspondence if you do not know where they should go?

– What specific functionality is our Customer Service Management system required to provide?

– What are some considerations for improving communication in a diverse environment?

– How should each potential complication be resolved to maximum Customer Service?

– What are the anticipated hours of operation for live Customer Service support?

– When dealing with customers with a disability, how can you best help them?

– What does the enterprise service quality index (esqi) mean for customers?

– How important is real time for providing social media Customer Service?

– Are you trying to improve the quality of your Customer Service?

– Who are your best and worst customers to deal with and why?

– Why should the customer be interested in your problems?

– What are your organization s service characteristics?

– What do we do when we Cant resolve the problem!?

Desktop computer Critical Criteria:

Value Desktop computer management and finalize the present value of growth of Desktop computer.

– Think about the people you identified for your Help Desk Support project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Help Desk Support processes?

– Will new equipment/products be required to facilitate Help Desk Support delivery for example is new software needed?

Digital distribution Critical Criteria:

Illustrate Digital distribution tasks and secure Digital distribution creativity.

– Who will be responsible for documenting the Help Desk Support requirements in detail?

End user Critical Criteria:

Frame End user failures and pay attention to the small things.

– Time to market improvements. Will the move to cloud computing shorten the time it takes to deliver functional enhancements to end users?

– Does the calibration lab or calibration contractor provide the end user notification of any out of tolerance conditions?

– How do the end users of cloud computing know that their information is not having any availability and security issues?

– From the end users eyes, is it possible for the change to have a major impact on services if problems occur?

– How does the vendor handle software and hardware maintenance, end user support, and maintenance agreements?

– Will the move to cloud computing shorten the time it takes to deliver functional enhancements to end users?

– Will the change have only minimal or no impact on services provided to the end users if a problem occurs?

– Will the change have only minor impact on services provided to the end users if problems occur?

– Is the change needed to restore immediate service to the end user?

– Will the change be visible only to a small group of end users?

– Will the change be visible to a large number of end users?

– How significant is the improvement in the eyes of the end user?

– Is the change visible to all end users?

– Can all end user classes be identified?

Enterprise software Critical Criteria:

Give examples of Enterprise software leadership and create Enterprise software explanations for all managers.

– What do you think the world of enterprise software delivery will look like in ten to fifteen years (take into account practices, technology, and user experience)?

– Is your LMS integrated to your current enterprise software?

– Are there Help Desk Support problems defined?

– Are we Assessing Help Desk Support and Risk?

Erlang unit Critical Criteria:

Collaborate on Erlang unit outcomes and frame using storytelling to create more compelling Erlang unit projects.

– what is the best design framework for Help Desk Support organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– What are the key elements of your Help Desk Support performance improvement system, including your evaluation, organizational learning, and innovation processes?

– Is there a Help Desk Support Communication plan covering who needs to get what information when?

Fax machines Critical Criteria:

Incorporate Fax machines failures and give examples utilizing a core of simple Fax machines skills.

– Which customers cant participate in our Help Desk Support domain because they lack skills, wealth, or convenient access to existing solutions?

– How do we go about Securing Help Desk Support?

Flower delivery Critical Criteria:

Detail Flower delivery visions and report on developing an effective Flower delivery strategy.

– What knowledge, skills and characteristics mark a good Help Desk Support project manager?

– Does the Help Desk Support task fit the clients priorities?

Help desk software Critical Criteria:

Depict Help desk software decisions and find out what it really means.

– Does Help Desk Support analysis show the relationships among important Help Desk Support factors?

– What is the source of the strategies for Help Desk Support strengthening and reform?

– What are specific Help Desk Support Rules to follow?

Information technology Critical Criteria:

Frame Information technology adoptions and catalog what business benefits will Information technology goals deliver if achieved.

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– Will Help Desk Support have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– How do we measure improved Help Desk Support service perception, and satisfaction?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– When do you ask for help from Information Technology (IT)?

Issue tracking system Critical Criteria:

Co-operate on Issue tracking system failures and diversify by understanding risks and leveraging Issue tracking system.

– Is a Help Desk Support Team Work effort in place?

Knowledge base Critical Criteria:

Audit Knowledge base adoptions and figure out ways to motivate other Knowledge base users.

– Do we support the certified Cybersecurity professional and cyber-informed operations and engineering professionals with advanced problem-solving tools, communities of practice, canonical knowledge bases, and other performance support tools?

– Among the Help Desk Support product and service cost to be estimated, which is considered hardest to estimate?

– Can specialized social networks replace learning management systems?

– Why are Help Desk Support skills important?

Mobile commerce Critical Criteria:

Be responsible for Mobile commerce governance and diversify by understanding risks and leveraging Mobile commerce.

– Is the Help Desk Support organization completing tasks effectively and efficiently?

Mobile payment Critical Criteria:

Probe Mobile payment decisions and find the ideas you already have.

– What killer use cases in mobile payments have not been considered?

– Will mobile payments ever replace credit cards?

Mobile ticketing Critical Criteria:

Track Mobile ticketing failures and define what our big hairy audacious Mobile ticketing goal is.

– Does our organization need more Help Desk Support education?

– What is our Help Desk Support Strategy?

Online advertising Critical Criteria:

Design Online advertising planning and spearhead techniques for implementing Online advertising.

– What are our needs in relation to Help Desk Support skills, labor, equipment, and markets?

– How does the organization define, manage, and improve its Help Desk Support processes?

Online auction Critical Criteria:

Apply Online auction results and summarize a clear Online auction focus.

– What role does communication play in the success or failure of a Help Desk Support project?

– Can we do Help Desk Support without complex (expensive) analysis?

Online banking Critical Criteria:

Debate over Online banking quality and get the big picture.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Help Desk Support process. ask yourself: are the records needed as inputs to the Help Desk Support process available?

– What is Effective Help Desk Support?

Online chat Critical Criteria:

Closely inspect Online chat projects and suggest using storytelling to create more compelling Online chat projects.

– What kinds of support services (e.g., via e-mail, phone calls, online chat) does the provider offer to its customers and in which languages?

– What alternatives do the vendors offer for contacting technical support (e.g., email, telephone, online chat, and web-based reporting)?

– How much does Help Desk Support help?

Online food ordering Critical Criteria:

Look at Online food ordering visions and reduce Online food ordering costs.

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Help Desk Support services/products?

– In what ways are Help Desk Support vendors and us interacting to ensure safe and effective use?

– Do you monitor the effectiveness of your Help Desk Support activities?

Online grocer Critical Criteria:

Conceptualize Online grocer strategies and correct better engagement with Online grocer results.

– How do we ensure that implementations of Help Desk Support products are done in a way that ensures safety?

– Risk factors: what are the characteristics of Help Desk Support that make it risky?

– What are the long-term Help Desk Support goals?

Online pharmacy Critical Criteria:

Revitalize Online pharmacy visions and describe which business rules are needed as Online pharmacy interface.

– What other jobs or tasks affect the performance of the steps in the Help Desk Support process?

Online trading community Critical Criteria:

Align Online trading community engagements and budget for Online trading community challenges.

– What will be the consequences to the business (financial, reputation etc) if Help Desk Support does not go ahead or fails to deliver the objectives?

– In a project to restructure Help Desk Support outcomes, which stakeholders would you involve?

Online wallet Critical Criteria:

Chart Online wallet tactics and probe using an integrated framework to make sure Online wallet is getting what it needs.

– Consider your own Help Desk Support project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– How important is Help Desk Support to the user organizations mission?

Personal digital assistant Critical Criteria:

Grasp Personal digital assistant decisions and get the big picture.

– What support does the IT Security product provide for laptops/notebooks, personal digital assistants (PDA), and IP-based phones?

– How do mission and objectives affect the Help Desk Support processes of our organization?

– What threat is Help Desk Support addressing?

Point of contact Critical Criteria:

Focus on Point of contact strategies and attract Point of contact skills.

– Is Help Desk Support dependent on the successful delivery of a current project?

Private branch exchange Critical Criteria:

Confer over Private branch exchange governance and oversee Private branch exchange requirements.

– What are your results for key measures or indicators of the accomplishment of your Help Desk Support strategy and action plans, including building and strengthening core competencies?

Queue area Critical Criteria:

Collaborate on Queue area strategies and suggest using storytelling to create more compelling Queue area projects.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Help Desk Support models, tools and techniques are necessary?

– How will we insure seamless interoperability of Help Desk Support moving forward?

Remote Assistance Software Critical Criteria:

Deliberate over Remote Assistance Software tactics and find answers.

– What are your most important goals for the strategic Help Desk Support objectives?

Social commerce Critical Criteria:

Gauge Social commerce tasks and point out improvements in Social commerce.

– How will you know that the Help Desk Support project has been successful?

Software bug Critical Criteria:

Model after Software bug outcomes and overcome Software bug skills and management ineffectiveness.

– How do your measurements capture actionable Help Desk Support information for use in exceeding your customers expectations and securing your customers engagement?

– To what extent does management recognize Help Desk Support as a tool to increase the results?

– How would one define Help Desk Support leadership?

Streaming media Critical Criteria:

Interpolate Streaming media governance and devote time assessing Streaming media and its risk.

– Have the types of risks that may impact Help Desk Support been identified and analyzed?

– Is Help Desk Support Realistic, or are you setting yourself up for failure?

Support automation Critical Criteria:

Adapt Support automation tactics and slay a dragon.

Technical support Critical Criteria:

Discuss Technical support quality and spearhead techniques for implementing Technical support.

– Do those selected for the Help Desk Support team have a good general understanding of what Help Desk Support is all about?

– If technical support services are included, what is the vendors commitment to timely response?

Travel website Critical Criteria:

Contribute to Travel website leadership and plan concise Travel website education.

– Does Help Desk Support appropriately measure and monitor risk?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Help Desk Support Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Help Desk Support External links:

Athena – Help Desk Support (HDS) – EITS – Confluence

Help desk External links:

Login – TCC Help Desk

Help Desk – Helpdesk Software Login

Help desk troubleshooting portal | Microsoft Docs

Application software External links:

Title application software Free Download for Windows

wiTECH Diagnostic Application Software Download – …

Automatic call distributor External links:

What is an Automatic Call Distributor (ACD)? | Talkdesk

What is an Automatic Call Distributor? | Top10VOIPList

Call board External links:

FAQs « One Call Board of Texas

How it Works « One Call Board of Texas

Call Board – Teamsters Local 399 Hollywood

Call center External links:

Call Center Jobs, Employment | Indeed.com

WorkforceScheduling.com – call center workforce …

[PDF]JOB DESCRIPTION Title: Call Center Associate I Job …
http://nhsinc.org/JOBdescriptions/call center I.pdf

Call centre External links:

Datablazers Inc. | Your Trusted Data and Call Centre Partner

Call Centre Helper – Official Site

Comparison of help desk issue tracking software External links:

Comparison of Help Desk Issue Tracking Software – YouTube

Comparison shopping website External links:

Best Comparison Shopping Website – …

Computer configuration External links:

Computer Configuration Check – Tribridge

Computer Configuration Check – Tribridge

Computer peripheral External links:

computer peripheral | Definition & Examples | Britannica.com

Computer Peripheral

Computer security External links:

Computer Security | Consumer Information

GateKeeper – Computer Security Lock | Security for Laptops

Best Computer Security | Security Software Companies| Softex

Customer service External links:

Customer Service Center – Washington Gas eService Center

ODJFS | Child Support Customer Service Portal

Capital One Customer Service | Contact Us

Desktop computer External links:

15 Best Desktop Computer Speakers of 2018 – Best Products

Desktops / Desktop Computer Deals | HP® Official Store

What is a Desktop Computer?

Digital distribution External links:

Digital Distribution to World’s Largest VOD Platforms

End user External links:

End User License Agreement | HP® Customer Support

[PDF]Avaya 1608 IP Telephone End User Guide – Vermont

[PDF]AP-197 Dyed Diesel Fuel End User Signed Statement …

Enterprise software External links:

Kadince – Enterprise software for financial institutions

Fax machines External links:

Many fax machines pose ID theft risk – CBS News

Brother Fax Machines

Flower delivery External links:

Flower Delivery & Florist – Send Flowers – BloomThat

Send Flowers | Same Day Flower Delivery from Blooms Today

Same Day Flower Delivery | FromYouFlowers®

Help desk software External links:

SysAid Help Desk Software – Philadelphia

SysAid Help Desk Software

Information technology External links:

Rebelmail | UNLV Office of Information Technology (OIT)

Umail | University Information Technology Services

SOLAR | Division of Information Technology

Issue tracking system External links:

Issue tracking system software and hardware | 1000 Projects

issue tracking system – Wiktionary

Login – Smart Issue Tracking System

Knowledge base External links:

Knowledge Base for Precision Oncology

Carbonite Support Knowledge Base

Knowledge Base – McAfee

Mobile commerce External links:

Mobile Commerce | Masterpass Digital Wallet | Mastercard

The Fastest Mobile Commerce Platform | PredictSpring

Ready for Next – Mobile Commerce – CyberSource

Mobile payment External links:

Mobile Payment Solutions by EMSPlus | Lowest 2.25% …

Your Security Concerns About Using Mobile Payment Are Valid

Mobile payment (eBook, 2013) [WorldCat.org]

Mobile ticketing External links:

Mobile Ticketing | Golden State Warriors

Tampa Bay Lightning Mobile Ticketing | Tampa Bay Lightning

Mobile ticketing
http://Mobile ticketing is the process whereby customers can order, pay for, obtain and/or validate tickets using mobile phones or other mobile handsets. Mobile tickets reduce the production and distribution costs connected with traditional paper-based ticketing channels and increase customer convenience by providing new and simple ways to purchase tickets.

Online auction External links:

JNJ ONLINE AUCTION, LLC – West Michigan’s Premiere …

BIDRL.COM Online Auction Marketplace

Online banking External links:

Bank of America | Online Banking | Sign In | Online ID

Welcome to Online Banking | M&T Bank

SunTrust Online Banking

Online chat External links:

Free Online Chat Rooms – Wireclub

Contact HP – Online chat options | HP® Official Site

Mammoth Mountain Official Online Chat | Mammoth Resorts

Online food ordering External links:

Frankies Patriot BBQ Clearwater – Online Food Ordering

Online Food Ordering – Chris’ Kitchen

Online Food Ordering

Online grocer External links:

Safeway – Groceries Online | Online Grocery Delivery

Hornbacher’s Grocery – Online Grocery Made Easy! Same …

Hy-Vee Aisles Online Grocery Shopping

Online pharmacy External links:

Online Pharmacy In Thailand | AccessRxUSA

Online Pharmacy 4 U | 365PillsOnline

Online Pharmacy Tech Class | OnlineDrugStore | BestPrice!‎

Online trading community External links:

The Exchange | Questrade’s online trading community

Online Trading Community – Home | Facebook


Online wallet External links:

Which is the best online wallet to store IOTA? – Quora

OTTOCOIN dot Cash – OTC Online Wallet

Personal digital assistant External links:


Point of contact External links:

Signature Bank | A Single Point Of Contact

Site Point of Contact Portal

State Single Point of Contact (SPOC) | opgs

Private branch exchange External links:

PBX (private branch exchange) – Gartner IT Glossary

What is private branch exchange (PBX) ? – Definition …

What is Private Branch Exchange (PBX)? Webopedia …

Queue area External links:

Local System Queue Area – TheFreeDictionary

Queue area – definition of Queue area by The Free Dictionary

Remote Assistance Software External links:

Remote Assistance Software Download | iApproach

Remote Assistance Software for IT Support – Free Account

Eurocomp eSupport Remote Assistance Software

Social commerce External links:

Social Commerce – Investopedia

The 4 Social Commerce Trends You’ll Master This Year

Software bug External links:

iPad software bug fix? | Verizon Community

Apple fixes software bug in iPhone 6 – Sep. 26, 2014

Streaming media External links:

Streaming Media & Television | senate.ca.gov

Streaming Media Services – technet.microsoft.com

Streaming Media Device | 4K & HD | The Dragon Box

Support automation External links:

Support Automation and Insight Remote Support | HPE™

Ada — Support automation made simple

Technical support External links:

Comcast Customer Service – XFINITY® Technical Support

QIES Technical Support Office – Welcome

Eaglesoft.net – Patterson Technical Support Contacts

Travel website External links:

Getting Here & Around | The Berkshires Official Travel Website